<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <HTML ><HEAD ><TITLE >Getting Help</TITLE ><META NAME="GENERATOR" CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK REL="HOME" TITLE="FreeTDS User Guide" HREF="index.htm"><LINK REL="PREVIOUS" TITLE="Slow connection or data retrieval" HREF="seemtooslow.htm"><LINK REL="NEXT" TITLE="Isolate the cause" HREF="isolatecause.htm"><LINK REL="STYLESHEET" TYPE="text/css" HREF="userguide.css"><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8"></HEAD ><BODY CLASS="CHAPTER" BGCOLOR="#FFFFFF" TEXT="#000000" LINK="#0000FF" VLINK="#840084" ALINK="#0000FF" ><DIV CLASS="NAVHEADER" ><TABLE SUMMARY="Header navigation table" WIDTH="100%" BORDER="0" CELLPADDING="0" CELLSPACING="0" ><TR ><TH COLSPAN="3" ALIGN="center" ><SPAN CLASS="PRODUCTNAME" >FreeTDS</SPAN > User Guide: A Guide to Installing, Configuring, and Running <SPAN CLASS="PRODUCTNAME" >FreeTDS</SPAN ></TH ></TR ><TR ><TD WIDTH="10%" ALIGN="left" VALIGN="bottom" ><A HREF="seemtooslow.htm" ACCESSKEY="P" >Prev</A ></TD ><TD WIDTH="80%" ALIGN="center" VALIGN="bottom" ></TD ><TD WIDTH="10%" ALIGN="right" VALIGN="bottom" ><A HREF="isolatecause.htm" ACCESSKEY="N" >Next</A ></TD ></TR ></TABLE ><HR ALIGN="LEFT" WIDTH="100%"></DIV ><DIV CLASS="CHAPTER" ><H1 ><A NAME="HELP" ></A >Chapter 9. Getting Help</H1 ><TABLE BORDER="0" WIDTH="100%" CELLSPACING="0" CELLPADDING="0" CLASS="EPIGRAPH" ><TR ><TD WIDTH="45%" > </TD ><TD WIDTH="45%" ALIGN="LEFT" VALIGN="TOP" ><I ><P ><I ><P CLASS="LITERALLAYOUT" > Help me if you can, I'm feeling down<br> And I do appreciate you being 'round.<br> Help me get my feet back on the ground,<br> Won't you please, please help me?<br> </P ></I ></P ></I ></TD ></TR ><TR ><TD WIDTH="45%" > </TD ><TD WIDTH="45%" ALIGN="RIGHT" VALIGN="TOP" ><I ><SPAN CLASS="ATTRIBUTION" >Beatles</SPAN ></I ></TD ></TR ></TABLE ><DIV CLASS="TOC" ><DL ><DT ><B >Table of Contents</B ></DT ><DT ><A HREF="help.htm#RECONFIRM.INSTALLATION" >Reconfirm the installation</A ></DT ><DT ><A HREF="isolatecause.htm" >Isolate the cause</A ></DT ><DT ><A HREF="mailinglist.htm" >The Mailing List</A ></DT ><DT ><A HREF="askingforhelp.htm" >What to include when asking for help</A ></DT ></DL ></DIV ><P >In the battle against frustration and wasted motion, this manual is our first defense. Our documentation is intended to make it possible for a knowledgeable user to, well, <SPAN CLASS="emphasis" ><I CLASS="EMPHASIS" >use</I ></SPAN > <SPAN CLASS="PRODUCTNAME" >FreeTDS</SPAN > without further assistance. We strive to include all known features and behaviors here, so you can work quickly and anonymously, and go home before 5:00. Would that it were always thus.</P ><DIV CLASS="SECT1" ><H1 CLASS="SECT1" ><A NAME="RECONFIRM.INSTALLATION" >Reconfirm the installation</A ></H1 ><P >For initial setup and login problems, review <A HREF="confirminstall.htm" >Confirm the installation</A >. Distinguish between <SPAN CLASS="emphasis" ><I CLASS="EMPHASIS" >network</I ></SPAN > and <SPAN CLASS="emphasis" ><I CLASS="EMPHASIS" >server</I ></SPAN > issues, between finding the server and logging into it. The <CODE CLASS="ENVAR" >TDSDUMPCONFIG</CODE > log will show how the servername is being looked up, what address & port is being used, what TDS version is being used. The <CODE CLASS="ENVAR" >TDSDUMP</CODE > log will show quite clearly whether or not the server accepted the connection, and whether or not the login succeeded. </P ><P >Remember compiled-in defaults can be displayed with <B CLASS="COMMAND" >tsql</B >: <PRE CLASS="SCREEN" ><SAMP CLASS="PROMPT" >$ </SAMP ><KBD CLASS="USERINPUT" >tsql -C</KBD > <SAMP CLASS="COMPUTEROUTPUT" >Compile-time settings (established with the "configure" script) Version: freetds v0.83.dev.20110124 freetds.conf directory: /usr/local/etc MS db-lib source compatibility: no Sybase binary compatibility: no Thread safety: yes iconv library: no TDS version: 7.0 iODBC: no unixodbc: no SSPI "trusted" logins: no Keberos: no </SAMP ></PRE > For <SPAN CLASS="SYSTEMITEM" >ODBC</SPAN > setup issues, the <B CLASS="COMMAND" >osql</B > script is intended to confirm the configuration files are all sane. If it fails to report a problem, please post a message describing the problem to the mailing list. Thanks. </P ></DIV ></DIV ><DIV CLASS="NAVFOOTER" ><HR ALIGN="LEFT" WIDTH="100%"><TABLE SUMMARY="Footer navigation table" WIDTH="100%" BORDER="0" CELLPADDING="0" CELLSPACING="0" ><TR ><TD WIDTH="33%" ALIGN="left" VALIGN="top" ><A HREF="seemtooslow.htm" ACCESSKEY="P" >Prev</A ></TD ><TD WIDTH="34%" ALIGN="center" VALIGN="top" ><A HREF="index.htm" ACCESSKEY="H" >Home</A ></TD ><TD WIDTH="33%" ALIGN="right" VALIGN="top" ><A HREF="isolatecause.htm" ACCESSKEY="N" >Next</A ></TD ></TR ><TR ><TD WIDTH="33%" ALIGN="left" VALIGN="top" >Slow connection or data retrieval</TD ><TD WIDTH="34%" ALIGN="center" VALIGN="top" > </TD ><TD WIDTH="33%" ALIGN="right" VALIGN="top" >Isolate the cause</TD ></TR ></TABLE ></DIV ></BODY ></HTML >