<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <HTML ><HEAD ><TITLE >Troubleshooting</TITLE ><META NAME="GENERATOR" CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK REL="HOME" TITLE="The Bugzilla Guide - 3.6.2 Release" HREF="index.html"><LINK REL="PREVIOUS" TITLE="Integrating Bugzilla with Third-Party Tools" HREF="integration.html"><LINK REL="NEXT" TITLE="General Advice" HREF="general-advice.html"></HEAD ><BODY CLASS="appendix" BGCOLOR="#FFFFFF" TEXT="#000000" LINK="#0000FF" VLINK="#840084" ALINK="#0000FF" ><DIV CLASS="NAVHEADER" ><TABLE SUMMARY="Header navigation table" WIDTH="100%" BORDER="0" CELLPADDING="0" CELLSPACING="0" ><TR ><TH COLSPAN="3" ALIGN="center" >The Bugzilla Guide - 3.6.2 Release</TH ></TR ><TR ><TD WIDTH="10%" ALIGN="left" VALIGN="bottom" ><A HREF="integration.html" ACCESSKEY="P" >Prev</A ></TD ><TD WIDTH="80%" ALIGN="center" VALIGN="bottom" ></TD ><TD WIDTH="10%" ALIGN="right" VALIGN="bottom" ><A HREF="general-advice.html" ACCESSKEY="N" >Next</A ></TD ></TR ></TABLE ><HR ALIGN="LEFT" WIDTH="100%"></DIV ><DIV CLASS="appendix" ><H1 ><A NAME="troubleshooting" ></A >Appendix A. Troubleshooting</H1 ><DIV CLASS="TOC" ><DL ><DT ><B >Table of Contents</B ></DT ><DT >A.1. <A HREF="general-advice.html" >General Advice</A ></DT ><DT >A.2. <A HREF="trbl-testserver.html" >The Apache web server is not serving Bugzilla pages</A ></DT ><DT >A.3. <A HREF="trbl-perlmodule.html" >I installed a Perl module, but <TT CLASS="filename" >checksetup.pl</TT > claims it's not installed!</A ></DT ><DT >A.4. <A HREF="trbl-dbdsponge.html" >DBD::Sponge::db prepare failed</A ></DT ><DT >A.5. <A HREF="paranoid-security.html" >cannot chdir(/var/spool/mqueue)</A ></DT ><DT >A.6. <A HREF="trbl-relogin-everyone.html" >Everybody is constantly being forced to relogin</A ></DT ><DT >A.7. <A HREF="trbl-index.html" ><TT CLASS="filename" >index.cgi</TT > doesn't show up unless specified in the URL</A ></DT ><DT >A.8. <A HREF="trbl-passwd-encryption.html" >checksetup.pl reports "Client does not support authentication protocol requested by server..."</A ></DT ></DL ></DIV ><P >This section gives solutions to common Bugzilla installation problems. If none of the section headings seems to match your problem, read the general advice. </P ></DIV ><DIV CLASS="NAVFOOTER" ><HR ALIGN="LEFT" WIDTH="100%"><TABLE SUMMARY="Footer navigation table" WIDTH="100%" BORDER="0" CELLPADDING="0" CELLSPACING="0" ><TR ><TD WIDTH="33%" ALIGN="left" VALIGN="top" ><A HREF="integration.html" ACCESSKEY="P" >Prev</A ></TD ><TD WIDTH="34%" ALIGN="center" VALIGN="top" ><A HREF="index.html" ACCESSKEY="H" >Home</A ></TD ><TD WIDTH="33%" ALIGN="right" VALIGN="top" ><A HREF="general-advice.html" ACCESSKEY="N" >Next</A ></TD ></TR ><TR ><TD WIDTH="33%" ALIGN="left" VALIGN="top" >Integrating Bugzilla with Third-Party Tools</TD ><TD WIDTH="34%" ALIGN="center" VALIGN="top" > </TD ><TD WIDTH="33%" ALIGN="right" VALIGN="top" >General Advice</TD ></TR ></TABLE ></DIV ></BODY ></HTML >