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>Chapter 18. HOWTO & Frequently Asked Questions</H1
><P
> This chapter contains a number of FAQs and HOWTOs.
</P
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>18.1. Getting support, free and paid FAQ</A
></H1
><P
> PowerDNS is an open source program so you may get help from the PowerDNS users' community or from its authors.
You may also help others (please do).
</P
><P
> The PowerDNS company provides free support on the public mailing lists, and can help or support you in private as well.
For first class and rapid support, please contact pdns.bd@trilab.com.
</P
><P
> More information about the PowerDNS community, and its mailing lists, can be found on <A
HREF="http://wiki.powerdns.com"
TARGET="_top"
>its Wiki</A
>.
</P
><P
> Below, please find a list of common questions asked on our public mailing lists.
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>Q: Help!</DT
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><P
> A: Please try harder :-) Specifically, before people will be able to help you, they need to know a lot about your system. If you
list more details, chances are you'll get better answers.
</P
></DD
><DT
>Q: I have a question, what details should I supply?</DT
><DD
><P
> A: Start out with stating what you think should be happening. Quite often, wrong expectations are the actual proble.
Furthermore, which database backend you use, your operating system, which version of PowerDNS you use and where you
got it from (RPM, .DEB, tar.gz). If you compiled it yourself, what were the ./configure parameters.
</P
><P
> If at *all* possible, supply the actual name of your domain and the IP address of your server(s).
</P
></DD
><DT
>Q: Where should I send my question?</DT
><DD
><P
> A: To a mailinglist. Please email the authors directly only if you previously entered a support contract with them, or
are considering doing so.
For mailing list details, see <A
HREF="http://mailman.powerdns.com/mailman/admin/"
TARGET="_top"
>the mailinglists page</A
>.
</P
><P
> Questions about using PowerDNS should be sent to the pdns-users list, questions about compiler errors or feature requests
to pdns-dev.
</P
><P
> Before posting, read all FAQs.
</P
></DD
><DT
>Q: My information is confidential, must I send it to the mailing list?</DT
><DD
><P
> If you desire privacy, please consider entering a support relationship with us,
in which case you can email <CODE
CLASS="EMAIL"
><<A
HREF="mailto:pdns.bd@trilab.com"
>pdns.bd@trilab.com</A
>></CODE
>.
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