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<html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /><title>Chapter 23. HOWTO & Frequently Asked Questions</title><link rel="stylesheet" href="docbook.css" type="text/css" /><meta name="generator" content="DocBook XSL Stylesheets V1.75.2" /><link rel="home" href="index.html" title="PowerDNS manual" /><link rel="up" href="index.html" title="PowerDNS manual" /><link rel="prev" href="types.html" title="Chapter 22. Supported record types and their storage" /><link rel="next" href="pdns-users-faq.html" title="2. Using and Compiling PowerDNS FAQ" /></head><body><div class="navheader"><table width="100%" summary="Navigation header"><tr><th colspan="3" align="center">Chapter 23. HOWTO & Frequently Asked Questions</th></tr><tr><td width="20%" align="left"><a accesskey="p" href="types.html">Prev</a> </td><th width="60%" align="center"> </th><td width="20%" align="right"> <a accesskey="n" href="pdns-users-faq.html">Next</a></td></tr></table><hr /></div><div class="chapter" title="Chapter 23. HOWTO & Frequently Asked Questions"><div class="titlepage"><div><div><h2 class="title"><a id="faq"></a>Chapter 23. HOWTO & Frequently Asked Questions</h2></div></div></div><div class="toc"><p><b>Table of Contents</b></p><dl><dt><span class="sect1"><a href="faq.html#pdns-help-faq">1. Getting support, free and paid FAQ</a></span></dt><dt><span class="sect1"><a href="pdns-users-faq.html">2. Using and Compiling PowerDNS FAQ</a></span></dt><dt><span class="sect1"><a href="pdns-devel-faq.html">3. Backend developer HOWTO</a></span></dt><dt><span class="sect1"><a href="powerdns-company-faq.html">4. About PowerDNS.COM BV, 'the company'</a></span></dt></dl></div><p>
This chapter contains a number of FAQs and HOWTOs.
</p><div class="sect1" title="1. Getting support, free and paid FAQ"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a id="pdns-help-faq"></a>1. Getting support, free and paid FAQ</h2></div></div></div><p>
PowerDNS is an open source program so you may get help from the PowerDNS users' community or from its authors.
You may also help others (please do).
</p><p>
The PowerDNS company provides free support on the public mailing lists, and can help or support you in private as well.
For first class and rapid support, please contact powerdns-support@netherlabs.nl, or see <a class="ulink" href="http://www.powerdns.com" target="_top">www.powerdns.com</a>
</p><p>
More information about the PowerDNS community, and its mailing lists, can be found on <a class="ulink" href="http://wiki.powerdns.com" target="_top">its Wiki</a>.
On the wiki, you will also find information on how to file bugs.
</p><p>
Below, please find a list of common questions asked on our public mailing lists.
</p><div class="variablelist"><dl><dt><span class="term">Q: Help!</span></dt><dd><p>
A: Please try harder :-) Specifically, before people will be able to help you, they need to know a lot about your system. If you
list more details, chances are you'll get better answers.
</p></dd><dt><span class="term">Q: I have a question, what details should I supply?</span></dt><dd><p>
A: Start out with stating what you think should be happening. Quite often, wrong expectations are the actual problem.
Furthermore, which database backend you use, your operating system, which version of PowerDNS you use and where you
got it from (RPM, .DEB, tar.gz). If you compiled it yourself, what were the ./configure parameters.
</p><p>
If at *all* possible, supply the actual name of your domain and the IP address of your server(s).
</p></dd><dt><span class="term">Q: Where should I send my question?</span></dt><dd><p>
A: To a mailing list. Please email the authors directly only if you previously entered a support contract with them, or
are considering doing so.
For mailing list details, see <a class="ulink" href="http://mailman.powerdns.com/mailman/admin/" target="_top">the mailing lists page</a>.
</p><p>
Questions about using PowerDNS should be sent to the pdns-users list, questions about compiler errors or feature requests
to pdns-dev.
</p><p>
Before posting, read all FAQs.
</p></dd><dt><span class="term">Q: My information is confidential, must I send it to the mailing list?</span></dt><dd><p>
If you desire privacy, please consider entering a support relationship with us,
in which case we invite you to contact <code class="email"><<a class="email" href="mailto:powerdns.support.sales@netherlabs.eu">powerdns.support.sales@netherlabs.eu</a>></code>.
</p></dd></dl></div></div></div><div class="navfooter"><hr /><table width="100%" summary="Navigation footer"><tr><td width="40%" align="left"><a accesskey="p" href="types.html">Prev</a> </td><td width="20%" align="center"> </td><td width="40%" align="right"> <a accesskey="n" href="pdns-users-faq.html">Next</a></td></tr><tr><td width="40%" align="left" valign="top">Chapter 22. Supported record types and their storage </td><td width="20%" align="center"><a accesskey="h" href="index.html">Home</a></td><td width="40%" align="right" valign="top"> 2. Using and Compiling PowerDNS FAQ</td></tr></table></div></body></html>
