# -- # X-OTRS-Headers.txt - X-headers for use in mail # Copyright (C) 2001-2011 OTRS AG, http://otrs.org/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- X-OTRS-Priority: (1 very low|2 low|3 normal|4 high|5 very high) --------------------------------------------------------------- Set priority of ticket. For FollowUps use X-OTRS-FollowUp-Priority. X-OTRS-Queue: [one system queue] -------------------------------- Presort of queue (highest sort priority). For FollowUps use X-OTRS-FollowUp-Queue. X-OTRS-Lock: [ticket lock state] -------------------------------- Set lock of ticket. For FollowUps use X-OTRS-FollowUp-Lock. X-OTRS-Ignore: [yes|true] ------------------------- Ignore this email. X-OTRS-State: (new|open|closed successful|closed unsuccessful|...) -------------------------------------------- Set state of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-State. X-OTRS-State-PendingTime: 2007-03-20 00:00:00 --------------------------------------------- Set pending time of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-State-PendingTime. X-OTRS-Type: (default) -------------------------------------------- Set type of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-Type. X-OTRS-Service: (depends on created services) -------------------------------------------- Set service of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-Service. X-OTRS-SLA: (depends on created sla) -------------------------------------------- Set sla of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-SLA. X-OTRS-CustomerUser: [CustomerUser] ------------------------------- Set customer user. X-OTRS-CustomerNo: [CustomerNo] ------------------------------- Set customer id. X-OTRS-SenderType: (agent|system|customer) ------------------------------------------ Info about the sender. For FollowUps use X-OTRS-FollowUp-SenderType. X-OTRS-ArticleType: (email-external|email-internal|email-notification-ext| email-notification-int|phone|fax|sms|webrequest|note-internal|note-external| note-report) ---------------------------------------------------------------------------- Article type. For FollowUps use X-OTRS-FollowUp-ArticleType. X-OTRS-DynamicField-<DynamicFieldName>: [additional info value] ------------------------------------------------------- Depends on Dynamic Field configuration (Text: Notebook, Date: 2010-11-20 00:00:00, Integer: 1) Saves an additional info value for the ticket on <DynamicFieldName>; Dynamic Field. For Date type the format need to be: yyyy-mm-dd hh:mm:ss. For FollowUps use X-OTRS-FollowUp-DynamicField-<DynamicFieldName>. X-OTRS-Loop: True ----------------- Send no auto-responses to sender (customer)
