The following info was taken from this location: http://www.voip-info.org/tiki-index.php?page=NVBackgroundDetect Sample Usage (extensions.conf) [context-incoming] ; Answer and do some detection work exten => s,1,Answer exten => s,2,NVBackgroundDetect(welcome) exten => s,3,Hangup ; If user presses "1", dial main line exten => 1,1,Dial(SIP/5500) exten => 1,2,Hangup ; If this is a fax, dial fax line exten => fax,1,Dial(SIP/5501) exten => fax,2,Hangup ; If user is talking, send him to Debra exten => talk,1,Dial(SIP/5502) exten => talk,2,Hangup