<html> <head> <title>Apcupsd, a daemon for controlling APC UPSes</title> <meta name="Description" content="Bacula a network backup and restore program"> <meta name="Keywords" content="Bacula, backup, restore, file backup"> <meta name="Copyright" content="Copyright (C) 2000-2002 Kern Sibbald and John Walker"> <meta name="Trademark" content="Bacula (R) is a registered trademark of Kern Sibbald and John Walker"> </head> <body bgcolor="#ffffff" text="#000000" link="#333399" alink="#9999ff" vlink="#000066"> <blockquote> <div align="center"> <img src="apcupsd.gif" ALT="Apcupsd" height="64" width="584"> </div> <table width="100%" height="100%" border="0" cellspacing="0" cellpading="4" summary=""> <tr> <td width="12%" bgcolor="#ffffff" valign="top"> <font color="#0000ff" size="+2"><b>General</b></font><br> <a href="index.html">Apcupsd Home</a><br> <a href="manual/apcupsd.html">What is Apcupsd?</a><br> <a href="manual/configure.html#ConfigGeneral">Models and Cables</a><br> <a href="systems.html">Systems Supported</a><br> <a href="license.html">License</a><br> <br> <font color="#0000ff" size="+2"><b>Documentation</b></font><br> <a href="manual/index.html">Online Manual</a><br> <a href="manual/apcupsd.pdf">PDF Manual</a><br> <br> <font color="#0000ff" size="+2"><b>Support</b></font><br> <a href="lists.html">Email Lists</a><br> <a href="support.html">Support</a><br> <a href="bugs.html">Bug Reporting</a><br> <br> <font color="#0000ff" size="+2"><b>SourceForge</b></font><br> <a href="http://sourceforge.net/projects/apcupsd">Project Page</a><br> <a href="http://sourceforge.net/project/showfiles.php?group_id=54413">Download</a><br> <a href="http://sourceforge.net/cvs/?group_id=54413">CVS</a><br> </td> <td bgcolor="#ffffff"><font size="1"> </font></td> <td bgcolor="#ffffff" valign="top"> <h1>Support</h1> Please keep in mind that we are not getting paid for this. Nevertheless, our desire is to see as many people using <b>apcupsd</b> as possible. <p>As with bug reporting, there two ways of asking for support. <p>The simplest way is to send an email to the <a href="mailto:apcupsd-devel@apcupsd.com"> apcupsd-devel@apcupsd.com</a> email list. Please see <b>Information Needed</b> below for what to include in your support request. <p>The second way is to use the support tracking tool on SourceForge at <a href="http://sourceforge.net/tracker/?group_id=54413&func=browse"> http://sourceforge.net/tracker/?group_id=54413&func=browse</a>.<br>This second method is less convenient for the the developers as it requires us to login to SourceForge to respond. However, this method is preferrable if you are submitting a bug or if you want your request tracked. You do not need to have a login to SourceForge to use either the mailing list or any of the reporting/tracking tools. <p> Which ever method you use, please follow the instructions below. <h2>Information Needed</h2> For us to respond to a support request, we normally need the following as the minimum information: <ul> <li>Your operating system</li> <li>The version of apcupsd you are using</li> <li>The model and UPS cable you are using</li> <li>A clear description of the problem</li> </ul> The first three of these items can be fulfilled by sending us a copy of your <b>config.out</b> file, which is in the main <b>apcupsd</b> source directory after you have done your <b>./configure</b>. <p>In addition, we will often need a copy of your apcupsd configuration file. If you think it is a configuration problem, please don't hesitate to send them preferably as an attachment. </td> </blockquote> </body> </html>
