#include "template.inc" name=support

<h1>Support</h1>
Please keep in mind that we are not getting paid for this.
Nevertheless, our desire is to see as many people using
<b>apcupsd</b> as possible.           

<p>As with bug reporting, there two ways of asking for
support.
<p>The simplest way is to send an email to the 
<a href="mailto:apcupsd-devel@apcupsd.com">
apcupsd-devel@apcupsd.com</a> email list.
Please see <b>Information Needed</b> below for what to
include in your support request.

<p>The second way is to use the support tracking tool on SourceForge at
<a href="http://sourceforge.net/tracker/?group_id=54413&func=browse">
http://sourceforge.net/tracker/?group_id=54413&func=browse</a>.<br>This
second method is less convenient for the the developers as it requires
us to login to SourceForge to respond.  However, this method
is preferrable if you are submitting a bug or if you want your
request tracked.  You do not need to have a login to SourceForge
to use either the mailing list or any of the reporting/tracking
tools.
<p>
Which ever method you use, please follow the instructions below.

<h2>Information Needed</h2>
For us to respond to a support request, we normally need the following
as the minimum information:
<ul>
<li>Your operating system</li>
<li>The version of apcupsd you are using</li>
<li>The model and UPS cable you are using</li>
<li>A clear description of the problem</li>
</ul>
The first three of these items can be fulfilled by sending
us a copy of your <b>config.out</b> file, which is in the
main <b>apcupsd</b> source directory after you have done
your <b>./configure</b>.
<p>In addition, we will often need a copy of your apcupsd
configuration file. If you
think it is a configuration problem, please don't hesitate
to send them preferably as an attachment.