%define _exclude_files_from_autoprov %{_var}/www/otrs/Kernel/cpan-lib
%define _requires_exceptions perl.Kernel\\|perl.HTML..Safe.|perl.Algorithm|perl.Apache|perl.Authen|perl.Crypt|perl.Date|perl.File|perl.IO|perl.MIME|perl.Mail|perl.Net|perl.Text|perl.XML
%define _provides_exceptions %_requires_exceptions
Name:		otrs
Version:	2.4.7
Release:	%mkrel 6
Summary:    	The Open Ticket Request System
License:    	GPLv3+
Group:      	Networking/Other
URL:        	http://www.otrs.com
Source:     	http://ftp.otrs.org/pub/otrs/otrs-%{version}.tar.bz2
# Disable Auto requires/provides as it conflicts with a lot of perl rpms
AutoReqProv: 1
Requires:	apache-mod_perl
Requires:	perl-CGI
Requires:	perl-DBI
Requires:	perl-DBD-mysql
Requires:	perl-Digest-MD5
Requires:	perl-MIME-Base64
Requires:	perl-MIME-tools
Requires:	perl-Net-DNS
Requires:	perl-Authen-SASL
Suggests:	perl-GDTextUtil
Suggests:	perl-GDGraph 
Suggests:	perl-PDF-API2
Requires:	perl-Compress-Raw-Zlib
Requires:	MySQL-server
Requires:	perl-Date-Calc
Suggests:	perl-IO-Socket-SSL
Suggests:	perl-Encode-HanExtra
Suggests:	perl-Net-IMAP-Simple-SSL
Suggests:	perl-ldap
Suggests:	perl-SOAP-Lite
Suggests:	perl-Apache-DBI
Suggests:	perl-Net-SMTP-SSL
Suggests:	perl-Authen-Radius
Suggests:	procmail
BuildRoot:  %{_tmppath}/%{name}-%{version}
BuildArch:  	noarch

#Requires:     apache2  mysql mysql-client perl-Msql-Mysql-modules mysql-shared procmail perl-libwww-perl



%description
The Open Ticket Request System (http://otrs.org/) is a web based ticket system.

Feedback: feedback@otrs.org

  OTRS is an Open source Ticket Request System with many features to manage
  customer telephone calls and e-mails. It is distributed under the GNU
  AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
  FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
  answer them with a team of agents? You're going to love the OTRS!

  Feature list:

   Web-Interface:
    - Agent web interface for viewing and working on all customer requests
    - Admin web interface for changing system things
    - Customer web interface for viewing and sending infos to the agents
    - Webinterface with themes support
    - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
       Finnish, French, German, Italian and Spanish)
    - customize the output templates (dtl) release independently
    - Webinterface with attachment support
    - easy and logical to use

   Email-Interface:
    - PGP support
    - SMIME support
    - MIME support (attachments)
    - dispatching of incoming email via email addess or x-header
    - autoresponders for customers by incoming emails (per queue)
    - email-notification to the agent by new tickets, follow ups or lock timeouts

   Ticket:
    - custom queue view and queue view of all requests
    - Ticket locking
    - Ticket replies (standard responses)
    - Ticket autoresponders per queue
    - Ticket history, evolution of ticket status and actions taken on ticket
    - abaility to add notes (with different note types) to a ticket
    - Ticket zoom feature
    - Tickets can be bounced or forwarded to other email addresses
    - Ticket can be moved to a different queue (this is helpful if emails are
       for a specific subject)
    - Ticket priority
    - Ticket time accounting
    - Ticket merge feature
    - Ticket ACL support
    - content Fulltext search

   System:
    - creation and configuration of user accounts, and groups
    - creation of standard responses
    - Signature configuration per queue
    - Salutation configuration per queue
    - email-notification of administrators
    - email-notification sent to problem reporter (by create, locked, deleted,
       moved and closed)
    - submitting update-info (via email or webinterface).
    - deadlines for trouble tickets
    - ASP (activ service providing) support
    - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
    - Ticket number format free setable
    - different levels of permissions/access-rights.
    - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
    - user authentication agains database or ldap directory
    - easy to develope you own addon's (OTRS API)
    - easy to write different frontends (e. g. X11, console, ...)
    - own package manager (e. g. for application modules like webmail, calendar or
       filemanager)
    - a fast and usefull application

%prep
%setup

%build
find  | xargs perl -pi -e "s|/opt|/var/www|g"
# copy config file
cp Kernel/Config.pm.dist Kernel/Config.pm
cd Kernel/Config/ && for foo in *.dist; do cp $foo `basename $foo .dist`; done && cd ../../
# copy all crontab dist files
for foo in var/cron/*.dist; do mv $foo var/cron/`basename $foo .dist`; done
# copy all .dist files
cp .procmailrc.dist .procmailrc
cp .fetchmailrc.dist .fetchmailrc
cp .mailfilter.dist .mailfilter

%install
rm -rf %{buildroot}

# set DESTROOT
export DESTROOT="/var/www/otrs"
install -d %{buildroot}%{_var}/www/otrs
cp -R . %{buildroot}%{_var}/www/otrs

install -d -m 755 %{buildroot}/%{_webconfdir}/webapps.d

cat > %{buildroot}/%{_webconfdir}/webapps.d/otrs.conf << EOF

# added for OTRS (http://otrs.org/)
#$Id: installation-and-basic-configuration.xml,v 1.24 2009/08/27 22:34:47 martin Exp $

# agent, admin and customer frontend
ScriptAlias /otrs/ "/var/www/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/otrs/var/httpd/htdocs/"
# if mod_perl is used
<IfModule mod_perl.c>
  # load all otrs modules
  Perlrequire /var/www/otrs/scripts/apache2-perl-startup.pl
  # Apache::Reload - Reload Perl Modules when Changed on Disk
  PerlModule Apache2::Reload
  PerlInitHandler Apache2::Reload
  PerlModule Apache2::RequestRec

  # set mod_perl2 options
  <Location /otrs>
    # ErrorDocument 403 /otrs/customer.pl
    ErrorDocument 403 /otrs/index.pl
    SetHandler perl-script
    PerlResponseHandler ModPerl::Registry
    Options +ExecCGI
    #
    PerlOptions +ParseHeaders
    PerlOptions +SetupEnv
    Order allow,deny
    Allow from all
  </Location>
</IfModule>

# directory settings
<Directory "/var/www/otrs/bin/cgi-bin/">
  AllowOverride None
  Options +ExecCGI -Includes
  Order allow,deny
  Allow from all
</Directory>

<Directory "/var/www/otrs/var/httpd/htdocs/">
  AllowOverride None
  Order allow,deny
  Allow from all
</Directory>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
EOF

%pre
%_pre_useradd otrs %{_var}/www/otrs /bin/false

%preun
%{_var}/www/otrs/bin/Cron.sh stop otrs

%post
%{_var}/www/otrs/bin/SetPermissions.sh %{_var}/www/otrs otrs apache otrs apache
%{_var}/www/otrs/var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
%{_var}/www/otrs/bin/Cron.sh start otrs
%if %mdkversion < 201010
%_post_webapp
%endif

%postun
%_postun_userdel otrs
%_postun_groupdel otrs

%if %mdkversion < 201010
%_postun_webapp
%endif



%clean
rm -rf $RPM_BUILD_ROOT

%files
%defattr(0755,root,root)
%exclude %{_var}/www/otrs/doc/* 
%exclude %{_var}/www/otrs/doc/manual/* 
%exclude %{_var}/www/otrs/ARCHIVE 
%exclude %{_var}/www/otrs/CHANGES 
%exclude %{_var}/www/otrs/COPYING 
%exclude %{_var}/www/otrs/COPYING-Third-Party 
%exclude %{_var}/www/otrs/CREDITS
%exclude %{_var}/www/otrs/INSTALL 
%exclude %{_var}/www/otrs/INSTALL.RedHat 
%exclude %{_var}/www/otrs/INSTALL.SuSE 
%exclude %{_var}/www/otrs/README 
%exclude %{_var}/www/otrs/README.database 
%exclude %{_var}/www/otrs/README.webserver
%exclude %{_var}/www/otrs/TODO 
%exclude %{_var}/www/otrs/UPGRADING

%doc doc/* doc/manual/* ARCHIVE CHANGES COPYING COPYING-Third-Party CREDITS
%doc INSTALL INSTALL.RedHat INSTALL.SuSE README README.database README.webserver 
%doc TODO UPGRADING

%{_var}/www/otrs/RELEASE
%config(noreplace) %{_webconfdir}/webapps.d/otrs.conf
%config(noreplace) %{_var}/www/otrs/Kernel/Config.pm
%config(noreplace) %{_var}/www/otrs/Kernel/Config/GenericAgent.pm
%config(noreplace) %{_var}/www/otrs/.procmailrc
%config(noreplace) %{_var}/www/otrs/.fetchmailrc
%config(noreplace) %{_var}/www/otrs/.mailfilter
%config(noreplace) %{_var}/www/otrs/Kernel/Output/HTML/Standard/*.dtl
%config(noreplace) %{_var}/www/otrs/Kernel/Output/HTML/Lite/*.dtl
%config(noreplace) %{_var}/www/otrs/Kernel/Language/*.pm
%config(noreplace) %{_var}/www/otrs/var/cron/*
%config(noreplace) %{_var}/www/otrs/var/logo-otrs.png

%attr(0775,otrs,apache) %dir %{_var}/www/otrs/
%{_var}/www/otrs/.procmailrc.dist
%{_var}/www/otrs/.fetchmailrc.dist
%{_var}/www/otrs/.mailfilter.dist
%dir %{_var}/www/otrs/Kernel/
%dir %{_var}/www/otrs/Kernel/Config/
%{_var}/www/otrs/Kernel/Config.pm.dist
%{_var}/www/otrs/Kernel/Config/Files/
%{_var}/www/otrs/Kernel/Config/GenericAgent.pm.dist
%{_var}/www/otrs/Kernel/Config/GenericAgent.pm.examples
%{_var}/www/otrs/Kernel/Config/Defaults.pm
%{_var}/www/otrs/Kernel/Language.pm
%dir %{_var}/www/otrs/Kernel/Language/
%{_var}/www/otrs/Kernel/Modules*
%dir %{_var}/www/otrs/Kernel/Output/
%dir %{_var}/www/otrs/Kernel/Output/HTML/
%dir %{_var}/www/otrs/Kernel/Output/HTML/Standard/
%dir %{_var}/www/otrs/Kernel/Output/HTML/Lite/
%{_var}/www/otrs/Kernel/Output/HTML/*.pm
%{_var}/www/otrs/Kernel/System*
%{_var}/www/otrs/bin*
%{_var}/www/otrs/scripts*
%dir %{_var}/www/otrs/var/
%dir %{_var}/www/otrs/var/packages/*.opm
%dir %{_var}/www/otrs/var/article/
%{_var}/www/otrs/var/httpd/
%dir %{_var}/www/otrs/var/log/
%dir %{_var}/www/otrs/var/sessions/
%dir %{_var}/www/otrs/var/spool/
%dir %{_var}/www/otrs/var/cron/
%dir %{_var}/www/otrs/var/tmp/
%dir %{_var}/www/otrs/var/stats/
%{_var}/www/otrs/var/stats/*.xml
%dir %{_var}/www/otrs/var/tmp/Cache
%dir %{_var}/www/otrs/var/pics/stats/

%{_var}/www/otrs/Kernel/cpan-lib*




%changelog
* Thu May 06 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-6mdv2010.1
+ Revision: 543042
- Missing tigger for backporting
  change a utf-8 tipo in spec

* Wed Apr 07 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-5mdv2010.1
+ Revision: 532806
- Trying to avoid some conflict provides

* Wed Apr 07 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-4mdv2010.1
+ Revision: 532778
- Trying to avoid some conflict provides

* Sun Feb 28 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-3mdv2010.1
+ Revision: 512565
- Hopfuly #57912

* Tue Feb 23 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-2mdv2010.1
+ Revision: 510302
- As Buchan's suggestion to let other perl modules find its deps

* Tue Feb 09 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-1mdv2010.1
+ Revision: 503460
- New 2.4.7 as it fixes many bugs including a sql injection feature
  A shorter description
  procmail as a new suggestion

* Fri Jan 29 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.6-3mdv2010.1
+ Revision: 498341
- Requires and Suggests are now explicit

* Fri Jan 29 2010 Thomas Backlund <tmb@mandriva.org> 2.4.6-2mdv2010.1
+ Revision: 498274
- Disable Auto requires/provides as it conflicts with a lot of perl rpms

* Thu Jan 28 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.6-1mdv2010.1
+ Revision: 497765
- No dot at Summary
- import otrs


* Wed Jan 27 2010 Luis Daniel Lucio Quiroz <dlucio@okay.com.mx> 2.4.6-1mdv2010.1
- First mandriva packages
* Thu Oct 18 2006 - martin+rpm@otrs.org
- added rename of old /opt/otrs/Kernel/Config/Files/(Ticket|TicketPostMaster|FAQ).pm files
* Sun Mar 25 2006 - martin+rpm@otrs.org
- added SUSE 10.0 support