%define _exclude_files_from_autoprov %{_var}/www/otrs/Kernel/cpan-lib
%define _requires_exceptions perl.Kernel\\|perl.HTML..Safe.|perl.Algorithm|perl.Apache|perl.Authen|perl.Crypt|perl.Date|perl.File|perl.IO|perl.MIME|perl.Mail|perl.Net|perl.Text|perl.XML
%define _provides_exceptions %_requires_exceptions
Name: otrs
Version: 3.0.11
Release: %mkrel 1
Summary: The Open Ticket Request System
License: GPLv3+
Group: Networking/Other
URL: http://www.otrs.com
Source: http://ftp.otrs.org/pub/otrs/otrs-%{version}.tar.bz2
# Disable Auto requires/provides as it conflicts with a lot of perl rpms
AutoReqProv: 1
Requires: apache-mod_perl
Requires: perl-CGI
Requires: perl-DBI
Requires: perl-DBD-mysql
Requires: perl-Digest-MD5
Requires: perl-MIME-Base64
Requires: perl-MIME-tools
Requires: perl-Net-DNS
Requires: perl-Authen-SASL
Suggests: perl-GDTextUtil
Suggests: perl-GDGraph
Suggests: perl-PDF-API2
Requires: perl-Compress-Raw-Zlib
Requires: mysql
Requires: perl-Date-Calc
Suggests: perl-IO-Socket-SSL
Suggests: perl-Encode-HanExtra
Suggests: perl-Net-IMAP-Simple-SSL
Suggests: perl-ldap
Suggests: perl-SOAP-Lite
Suggests: perl-Apache-DBI
Suggests: perl-Net-SMTP-SSL
Suggests: perl-Authen-Radius
Suggests: procmail
Requires: perl(Algorithm::Diff)
Requires: perl(Apache::DBI)
Requires: perl(Apache2::Reload)
Requires: perl(Authen::SASL)
Requires: perl(CGI)
Requires: perl(Crypt::PasswdMD5)
Requires: perl(Date::Pcalc)
Requires: perl(Digest::SHA::PurePerl)
Requires: perl(File::Temp)
Requires: perl-IO-stringy
Requires: perl(JSON::PP)
Requires: perl(CSS)
Requires: perl(JavaScript)
Requires: perl-MIME-tools
Requires: perl-MailTools
Requires: perl(Net::IMAP::Simple)
Requires: perl(Net::SMTP::SSL)
Requires: perl(Text::CSV)
Requires: perl(Text::Diff)
Requires: perl(XML::FeedPP)
Requires: perl(XML::Parser::Lite)
BuildRoot: %{_tmppath}/%{name}-%{version}
BuildArch: noarch
%description
The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
Feedback: feedback@otrs.org
OTRS is an Open source Ticket Request System with many features to manage
customer telephone calls and e-mails. It is distributed under the GNU
AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
answer them with a team of agents? You're going to love the OTRS!
Feature list:
Web-Interface:
- Agent web interface for viewing and working on all customer requests
- Admin web interface for changing system things
- Customer web interface for viewing and sending infos to the agents
- Webinterface with themes support
- Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
Finnish, French, German, Italian and Spanish)
- customize the output templates (dtl) release independently
- Webinterface with attachment support
- easy and logical to use
Email-Interface:
- PGP support
- SMIME support
- MIME support (attachments)
- dispatching of incoming email via email addess or x-header
- autoresponders for customers by incoming emails (per queue)
- email-notification to the agent by new tickets, follow ups or lock timeouts
Ticket:
- custom queue view and queue view of all requests
- Ticket locking
- Ticket replies (standard responses)
- Ticket autoresponders per queue
- Ticket history, evolution of ticket status and actions taken on ticket
- abaility to add notes (with different note types) to a ticket
- Ticket zoom feature
- Tickets can be bounced or forwarded to other email addresses
- Ticket can be moved to a different queue (this is helpful if emails are
for a specific subject)
- Ticket priority
- Ticket time accounting
- Ticket merge feature
- Ticket ACL support
- content Fulltext search
System:
- creation and configuration of user accounts, and groups
- creation of standard responses
- Signature configuration per queue
- Salutation configuration per queue
- email-notification of administrators
- email-notification sent to problem reporter (by create, locked, deleted,
moved and closed)
- submitting update-info (via email or webinterface).
- deadlines for trouble tickets
- ASP (activ service providing) support
- TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
- Ticket number format free setable
- different levels of permissions/access-rights.
- central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
- user authentication agains database or ldap directory
- easy to develope you own addon's (OTRS API)
- easy to write different frontends (e. g. X11, console, ...)
- own package manager (e. g. for application modules like webmail, calendar or
filemanager)
- a fast and usefull application
%prep
%setup
%build
pushd Kernel/cpan-lib/
rm -rf Algorithm/ Apache Apache2 Authen/ CGI* Crypt/ Date/ Digest/ File/ IO/ JSON* CSS/ JavaScript/ MIME/ Mail/ Net/IMAP/ Net/SMTP/ Text/ XML/
popd
find -type f | xargs perl -pi -e "s|/opt|/var/www|g"
# copy config file
cp Kernel/Config.pm.dist Kernel/Config.pm
cd Kernel/Config/ && for foo in *.dist; do cp $foo `basename $foo .dist`; done && cd ../../
# copy all crontab dist files
for foo in var/cron/*.dist; do mv $foo var/cron/`basename $foo .dist`; done
# copy all .dist files
cp .procmailrc.dist .procmailrc
cp .fetchmailrc.dist .fetchmailrc
cp .mailfilter.dist .mailfilter
%install
rm -rf %{buildroot}
# set DESTROOT
export DESTROOT="/var/www/otrs"
install -d %{buildroot}%{_var}/www/otrs
cp -R . %{buildroot}%{_var}/www/otrs
install -d -m 755 %{buildroot}/%{_webconfdir}/webapps.d
cat > %{buildroot}/%{_webconfdir}/webapps.d/otrs.conf << EOF
# added for OTRS (http://otrs.org/)
#$Id: installation-and-basic-configuration.xml,v 1.24 2009/08/27 22:34:47 martin Exp $
# agent, admin and customer frontend
ScriptAlias /otrs/ "/var/www/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/otrs/var/httpd/htdocs/"
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /var/www/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
#
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>
</IfModule>
# directory settings
<Directory "/var/www/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/var/www/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
EOF
%pre
%_pre_useradd otrs %{_var}/www/otrs /bin/false
%preun
%{_var}/www/otrs/bin/Cron.sh stop otrs
%post
%{_var}/www/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=otrs --web-group=apache %{_var}/www/otrs
cd %{_var}/www/otrs/var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
%{_var}/www/otrs/bin/Cron.sh start otrs
%if "%{distribution}" == "Mandriva Linux"
%if %mdkversion < 201010
%_post_webapp
%endif
%endif
%postun
%_postun_userdel otrs
%_postun_groupdel otrs
%if "%{distribution}" == "Mandriva Linux"
%if %mdkversion < 201010
%_postun_webapp
%endif
%endif
%clean
rm -rf $RPM_BUILD_ROOT
%files
%defattr(0755,root,root)
%doc doc/* doc/manual/* ARCHIVE CHANGES COPYING COPYING-Third-Party CREDITS
%doc INSTALL INSTALL.RedHat INSTALL.SuSE README README.database README.webserver
%doc TODO UPGRADING
%dir %{_var}/www/otrs/doc/
%dir %{_var}/www/otrs/doc/manual/
%{_var}/www/otrs/doc/*
%{_var}/www/otrs/ARCHIVE
%{_var}/www/otrs/CHANGES
%{_var}/www/otrs/COPYING
%{_var}/www/otrs/COPYING-Third-Party
%{_var}/www/otrs/CREDITS
%dir %{_var}/www/otrs/Custom/
%{_var}/www/otrs/Custom/README
%{_var}/www/otrs/INSTALL
%{_var}/www/otrs/INSTALL.RedHat
%{_var}/www/otrs/INSTALL.SuSE
%{_var}/www/otrs/README
%{_var}/www/otrs/README.database
%{_var}/www/otrs/README.webserver
%{_var}/www/otrs/TODO
%{_var}/www/otrs/UPGRADING
%dir %{_var}/www/otrs/var/fonts/
%{_var}/www/otrs/var/fonts/*
%{_var}/www/otrs/RELEASE
%config(noreplace) %{_webconfdir}/webapps.d/otrs.conf
%config(noreplace) %attr(0644,otrs,apache) %{_var}/www/otrs/Kernel/Config.pm
%config(noreplace) %{_var}/www/otrs/Kernel/Config/GenericAgent.pm
%config(noreplace) %{_var}/www/otrs/.procmailrc
%config(noreplace) %{_var}/www/otrs/.fetchmailrc
%config(noreplace) %{_var}/www/otrs/.mailfilter
%config(noreplace) %{_var}/www/otrs/Kernel/Output/HTML/Standard/*.dtl
#config(noreplace) %{_var}/www/otrs/Kernel/Output/HTML/Lite/*.dtl
%config(noreplace) %{_var}/www/otrs/Kernel/Language/*.pm
%config(noreplace) %{_var}/www/otrs/var/cron/*
%config(noreplace) %{_var}/www/otrs/var/logo-otrs.png
%attr(0775,otrs,apache) %dir %{_var}/www/otrs/
%{_var}/www/otrs/.procmailrc.dist
%{_var}/www/otrs/.fetchmailrc.dist
%{_var}/www/otrs/.mailfilter.dist
%dir %{_var}/www/otrs/Kernel/
%dir %{_var}/www/otrs/Kernel/Config/
%{_var}/www/otrs/Kernel/Config.pm.dist
%attr(0775,otrs,apache) %{_var}/www/otrs/Kernel/Config/Files/
%{_var}/www/otrs/Kernel/Config/GenericAgent.pm.dist
%{_var}/www/otrs/Kernel/Config/GenericAgent.pm.examples
%{_var}/www/otrs/Kernel/Config/Defaults.pm
%{_var}/www/otrs/Kernel/Language.pm
%dir %{_var}/www/otrs/Kernel/Language/
%{_var}/www/otrs/Kernel/Modules*
%dir %{_var}/www/otrs/Kernel/Output/
%dir %{_var}/www/otrs/Kernel/Output/HTML/
%dir %{_var}/www/otrs/Kernel/Output/HTML/Standard/
#dir %{_var}/www/otrs/Kernel/Output/HTML/Lite/
%{_var}/www/otrs/Kernel/Output/HTML/*.pm
%{_var}/www/otrs/Kernel/System*
%attr(0775,otrs,apache) %{_var}/www/otrs/bin*
%{_var}/www/otrs/scripts*
%dir %{_var}/www/otrs/var/
%dir %{_var}/www/otrs/var/packages/
%{_var}/www/otrs/var/packages/*.opm
%attr(0775,otrs,apache) %dir %{_var}/www/otrs/var/article/
%{_var}/www/otrs/var/httpd/
%attr(0775,otrs,apache) %{_var}/www/otrs/var/httpd/htdocs/js/js-cache/
%attr(0775,otrs,apache) %{_var}/www/otrs/var/httpd/htdocs/skins/Agent/default
%attr(0775,otrs,apache) %{_var}/www/otrs/var/httpd/htdocs/skins/Agent/ivory
%attr(0775,otrs,apache) %{_var}/www/otrs/var/httpd/htdocs/skins/Agent/slim
%attr(0775,otrs,apache) %dir %{_var}/www/otrs/var/log/
%attr(0775,otrs,apache) %dir %{_var}/www/otrs/var/sessions/
%attr(0775,otrs,apache) %dir %{_var}/www/otrs/var/spool/
%dir %{_var}/www/otrs/var/cron/
%attr(0775,otrs,apache) %dir %{_var}/www/otrs/var/tmp/
%attr(0775,otrs,apache) %dir %{_var}/www/otrs/var/stats/
%{_var}/www/otrs/var/stats/*.xml
%dir %{_var}/www/otrs/var/tmp/Cache
#dir %{_var}/www/otrs/var/pics/stats/
%{_var}/www/otrs/Kernel/cpan-lib*
%changelog
* Sat Oct 29 2011 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 3.0.11-1mdv2010.1
+ Revision: 707806
- 3.0.11
* Wed Oct 26 2011 Alexander Khrukin <akhrukin@mandriva.org> 3.0.10-6
+ Revision: 707425
- rebuild and mysq dep fix
* Tue Sep 13 2011 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 3.0.10-5
+ Revision: 699679
- More fixes
* Tue Sep 13 2011 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 3.0.10-4
+ Revision: 699667
- director permition fix
* Tue Sep 06 2011 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 3.0.10-3
+ Revision: 698474
- SPEC cleans
lets prepare SPEC for Mageia migration also
* Tue Sep 06 2011 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 3.0.10-2
+ Revision: 698399
- we get rid of cpan-lib directory
more tunnings to SPEC
* Mon Sep 05 2011 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 3.0.10-1
+ Revision: 698374
- 3.0.10
* Tue Oct 26 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.9-1mdv2011.0
+ Revision: 589384
- 2.4.9
* Thu May 06 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-6mdv2010.1
+ Revision: 543042
- Missing tigger for backporting
change a utf-8 tipo in spec
* Wed Apr 07 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-5mdv2010.1
+ Revision: 532806
- Trying to avoid some conflict provides
* Wed Apr 07 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-4mdv2010.1
+ Revision: 532778
- Trying to avoid some conflict provides
* Sun Feb 28 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-3mdv2010.1
+ Revision: 512565
- Hopfuly #57912
* Tue Feb 23 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-2mdv2010.1
+ Revision: 510302
- As Buchan's suggestion to let other perl modules find its deps
* Tue Feb 09 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.7-1mdv2010.1
+ Revision: 503460
- New 2.4.7 as it fixes many bugs including a sql injection feature
A shorter description
procmail as a new suggestion
* Fri Jan 29 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.6-3mdv2010.1
+ Revision: 498341
- Requires and Suggests are now explicit
* Fri Jan 29 2010 Thomas Backlund <tmb@mandriva.org> 2.4.6-2mdv2010.1
+ Revision: 498274
- Disable Auto requires/provides as it conflicts with a lot of perl rpms
* Thu Jan 28 2010 Luis Daniel Lucio Quiroz <dlucio@mandriva.org> 2.4.6-1mdv2010.1
+ Revision: 497765
- No dot at Summary
- import otrs
* Wed Jan 27 2010 Luis Daniel Lucio Quiroz <dlucio@okay.com.mx> 2.4.6-1mdv2010.1
- First mandriva packages
* Thu Oct 18 2006 - martin+rpm@otrs.org
- added rename of old /opt/otrs/Kernel/Config/Files/(Ticket|TicketPostMaster|FAQ).pm files
* Sun Mar 25 2006 - martin+rpm@otrs.org
- added SUSE 10.0 support
